Refund Policy

We have a no refund policy, which means all sales are final unless your order is defective or damaged during shipment. 

You can always contact us for any refund question at orders@heinfamilykitchen.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your item(s) are defective or damaged upon receipt, we will replace your order at no additional cost to you.